Case studies · Oct 13, 2026
Staff training: learning daily operations faster
A clear start for cashiers, waiters and the manager
Profile: A café with 12 staff working in three shifts.
Before AliPos
New staff learned from colleagues on the job. As a result cashiers handled modifiers, cancellations and closing orders differently, and the manager explained the same operations over and over.
What was done in AliPos
Training was split by role: the cashier learns orders and payment, the waiter learns order entry, the manager learns shift reports and control operations. Before the first solo shift everyone goes through a short checklist and practice on test orders.
Results
| Metric | Before | After |
|---|---|---|
| New hire working independently | 3 shifts | 2 shifts |
| Order-entry errors in the first week | 15 | 7 |
| Manager’s repeated explanations | 5 hours a week | 2 hours a week |
Client’s words
«When training is split by role, a new hire understands more easily what exactly to do on their shift.»
The venue’s name is not disclosed at the client’s request.
