Case studies · Oct 13, 2026
Fast food: fewer mistakes when assembling combos
When the till and the kitchen see the same order
Profile: A quick-service outlet in Karshi, 260 orders a day on weekdays.
Before AliPos
At peak hours the cashier passed combo substitutions on by word of mouth, and the kitchen sometimes got incomplete information. Mistakes surfaced at the pick-up counter, and staff had to remake orders or refund money.
What was done in AliPos
The menu and combos are set up in AliPos so that the chosen drink, add-on or substitution stays in the order. The kitchen gets the full order on the kitchen screen or as a printed ticket.
Results
| Metric | Before | After |
|---|---|---|
| Assembly errors | 28 per 1,000 orders | 7 per 1,000 orders |
| Average time to take an order | 2 min 25 s | 1 min 20 s |
| Weekly refunds due to wrong assembly | 12 | 5 |
Client’s words
«The main thing is that staff don’t have to rely on memory when a combo has a substitution.»
The venue’s name is not disclosed at the client’s request.
